Located in southwestern Ontario, the City of Cambridge is one of the fastest growing areas in the country, and has a diverse economic base with leading industries in advanced manufacturing, automotive, technology, pharmaceutical, business and financial services, hospitality and retail.
Digital Media | website | 191. Municipality
The new City of Cambridge website provides online content that is easy-to-understand, informative, relevant and timely. The site encourages citizens to get involved and communicate with City staff using online tools including the City’s free City Services app for 24/7 real-time information. App users can interact with a calendar of events; garbage and recycling calendar; the City’s social media feeds; and a ”report a problem” tool to notify the City of graffiti, litter, lighting, potholes and more. There is also information about City Council; school and bus alerts; hospital wait times; road closures and much more.
To encourage further interaction, Engage Cambridge was born, an online forum to share feedback about programs, services and decisions. At the time of this award application, there are over 687 forum posts. Additional engagement opportunities include polls/online voting, surveys and forums, all managed through a central web content management system. Visitors can subscribe to any website page, news releases, or an e-newsletter for update notifications.
More staff members contribute content to the website thanks to the i:Create web content management system with accessibility checker. Staff create content and notify their managers to review and approve it prior to it going live.
Additional searchable tools to help citizens find information quickly and easily include a parks and facilities directory; bylaws module; and advanced calendar module with multiple event categories, “add to my calendar” functionality, Google maps integration, subscribe feature, and the ability for community members to create an account to submit events with the City’s approval.
The website adheres to rigorous accessibility standards, can be translated into 100+ languages using Google Translate, and uses BrowseAloud assistive technology for website visitors with English as a Second Language, Dyslexia, low literacy, and mild visual impairments.
City of Cambridge
Community members/ City stakeholders